Technical support interns will educate current and prospective customers about a company’s products and services. They present informative pitches and demonstrations to leads and answer any questions.

Selected intern’s day-to-day responsibilities include:

1. Handle software-related requests for assistance
2. Troubleshoot software and identify root causes of software problems
3. Analyze software-related issues and propose solutions
4. Fix software problems and test (verify) solutions prior to implementing them
5. Obtain and log customer feedback for the purpose of process improvement
6. Work on document software support activities thoroughly, accurately, and in a timely manner
7. Make decisions quickly, sometimes with limited information
8. Review the work log and customer feedback periodically with the supervisor and other analysts and technicians to identify and act on opportunities for improvement